FAQ’s

Contact Information

How long will it take for customer service to contact me?

Whether you contact us through our website or email, typically someone will be in contact with you within 1-2 business days. Feel free to call us directly at 419-352-4068 for immediate assistance.

 

The contact form will not work for me, what should I do?

If you cannot get the contact form (located on the contact us page) to work properly please call 419-352-4068.

 

If I call The Copy Shop, who should I ask to speak with?

Depending on your reason for calling you can check out our staff directory to help you make that decision. If you are unsure who to speak with, just describe your situation when you call in and we will put you in contact with the correct person.

 

How can I learn more about The Copy Shop?

We are always available to give you more information. If you are interested, our sales representative Debbie can come out to meet with you to give you more information about The Copy Shop. Contact us to let us know you are interested in learning more or contact Debbie directly on her cell 419-575-0560. If you cannot get out of the office we can come to you. Please call to schedule an appointment.

 

How can I become an advertiser in your publications?

Contact Beth Genson or Debbie Walters Nabinger to see what ad spaces are available. If you know which publication you would like to advertise in please visit our publications page.

 

File Upload

What additional information should I include when I upload files for printing?

We will need to know what you would like done with the file. Include other details for the print project such as if the project needs cut to full bleed, what size to cut to, folding (trifold, half fold etc.), tabbing, laminating, binding or any other additional finishing you would like for the project.

 

What if I need to upload multiple files?

You will be allowed to upload up to 4 files in one submission. However if you need different quantities and printing options for each please include that in the section labeled “additional options”. If you need to upload more than 4 files you can create a zip file then upload all the files at once or make multiple submissions using our upload form.

 

What is the largest file size I can upload?

You will be allowed to upload up to 4 files at a combined maximum upload size of 150MB.

 

What file types are accepted?

the best file to submit is a .pdf to reproduce your project accurately. However we also accepted:  To make sure your project is print ready please check our File Preparation page to make sure your file is 100% ready for print.

 

How would I submit an Illustrator, InDesign or Photoshop file?

To submit these files you will need to have your text changed to outlines or have them packaged in a zip file with your created file. For images in your artwork, these either need to be embedded in your file or included in a zip file. We are working on the latest version of Adobe software so you do not need to save your file down.

 

Printing

How can I make my files print ready?

If your artwork requires bleed, include 1/8” margin with crop marks indicated where the artwork needs to be cut. Save your file as a .PDF. Convert all colors to CMYK, if this is not done, the color may not print exactly how you expect. There is NO need to set your files multiple on a sheet because we have specific templates for this (there is no setup fee for this).

 

How should I send my print ready business card?

Send your print ready business card with 1/8” bleed (if applicable) along with crop marks in a .PDF. No need to set the card up multiple on a sheet.

 

How long will it take to print my order?

Depending on the complexity of your order, determines when your order will be ready. For small quantity, print ready projects turnaround is at least 24 hours. For larger quantity orders and complex printing your project will take 5-7 business days. If your project requires setup or design you can expect your project to be complete 5-7 business days AFTER the proof is approved. If you come to us with a project last minute, we cannot guarantee to get it done by your deadline, but we will always try our hardest. Turnaround times may vary.

 

What are my paper stock options?

The Copy Shop carries a variety of paper stock ranging from text weight to cardstock and coated to uncoated. We have an assortment of colored paper, textured paper, and carbonless paper. Our most popular options are listed in our upload form, however we have a variety of colored paper to choose from as well. Please contact us to see what paper will work best for your project.

 

Can I use my own paper stock?

We do allow customers to bring in their own paper stock. However, the paper has to be in its original packaging and labeled as laser paper stock. You will need to bring in extra paper so we can make sure your prints are exact.

 

Can you print transparencies?

We do NOT print transparencies because the plastic stock melts to the fuser of the printing and damages the machine. The fix for this can cost up to $1000.

 

What are my book binding options?

We can print softcover booklets up to 100 pages. These can either be glued or saddle-stiched (stapled). We can produce larger booklets with binding options being comb binding or spiral binding. These are both black plastic coils that are removable.

 

Artwork

Can I change something on approved artwork?

Once you approve your proof, the order is sent directly to production. Depending on when you contact us for a change, we may or may not be able to make the change before your project is produced. Please double check every proof like it was your first so this will not occur. If you do run into this, please notify us immediately through email and phone.

 

Can you use artwork from my website?

When files are uploaded on the web they are scaled down in size and resolution for faster viewing. When files are printed, they need to be at a high resolution and size. Taking files from the web are never a good idea. If they are not your own images you could be subject to copyright issues from the original file owner. If you have digital artwork available on your computer or through another provider, please contact them to see if you can get high quality artwork.

 

How should I send you my logo?

We need logos sent to us as vector files. A vector file should be in outlines with file extension .eps. If you do not have this available contact us to see what your options are.

 

Purchasing Awards

How would I go about purchasing awards?

We offer a large selection of our awards, plaques and business accessories for purchase through our website here. The fastest way for you to purchase these products is through our website. You can browse all of our selection and on every page is sample wording if you are unsure of what to put.

Are all of your plaques and awards on your website?

Yes and No. All of our awards (acrylic, crystal, and glass) and business accessories are available for online purchase! We have simple custom plaques that the cost varies depending on the number of characters and plates you would like. We also have trophies available and the pricing depends on the style, riser height and complexity of the trophy build. We are in the process of getting our name badges available for online purchase.

What information will I need to order these products?

Depending on the product you are ordering, you will need to know what wording you would like engraved on the product, a logo (if you would like to use one), whether you would like a proof, and a deadline date for when you need the product.

If I am Tax-exempt can I purchase awards online?

Yes. When checking out you will have the option to enter your tax exemption number to forgive the tax rate.

What are the methods of shipment?

We offer local pickup, local delivery (Bowling Green), and a flat rate cost to ship the products to you.

What should I do if my transaction is not working?

Please make sure all of the information is filled out correctly and your credit card is valid. If you are still getting an error, please contact us immediately so we can fix the problem!

 

Delivery/Shipping

Can I have my order delivered to me?

We offer free deliver to Bowling Green businesses and the surrounding area. Delivery times may vary, but if you cannot make it to us we will make it to you.

 

Can I get my order shipped to me?

We can ship to anywhere in the United States. If you would like your order shipped to you, please include your shipping address. Be advised you will be requested to pay for the order before it is shipped.

 

What is the cost for shipping?

We ship via UPS. Your cost will be slightly higher than the rates shared on their website.

 

What methods of payment do you accept?

The Copy Shop accepts credit cards: Visa, Mastercard, Discover and American Express, personal/business checks, money orders, and bank checks. When purchasing awards online the accepted method of payment is Visa, Mastercard, Discover and American Express.

 

Hours of Operation

Are you open on the weekends?

The Copy Shop is not open on the weekends. We cherish are employees and want to give them time with their families and to have a few days for themselves. The Copy Shop is open Monday thru Friday from 8:30am-5:00pm. We are known to stay after if you cannot make it before 5:00pm, but call to make sure someone ca